PX - Appliances
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OnJob- SOP
OnJob- SOP
DNP Process
Reopen Ticket Process
Regional Call back SOP
Critical Escalation (TNS/RMG/Suraksha)
Invoice Regeneration
Customer is Unreachable / Not able to contact Customer
Customer led cancellations/Plan change/ Customer ask to Cancel/Reschedule
Customer needs proof of the payment or warranty proof
Unhappy with quotation price
How can partner upload any image/picture for UC's Reference
Hub ke bahar ki leads/ Out of hub leads
Unable to start job due to pending job
Out of Scope/ Visited Cancellation- Appliances
Pro cannot deliver - Accident/Medical/Emergency/Any other issue
Re booking customers not able to book
Unable to end job/pay on cash or How to end job on cash
Partial Credit Value Refund- Customer took Partial Service_Full Lead value charged./ Customer not paying
Advance Cash Feature
Auto Acceptance / NOJ/Calendar
Getting leads in odd timing
PX Call back - SOP
Unable to edit/create invoice
Update on Jobs which are getting ended on Visiting Charges
Unable to start new job
Estimate Sharing and End Job SOP - Speed LA and OA