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Invoice Regeneration

StepScenarios 
Possible scenarios where regnerating an invoice is requiredSKU not mentioned in the rate card(PX bought it from outside)Rate card mismatchVisiting charges( cx not aligned with the quotation and does not want to continue with service)
Action    --> Call customer to confirm the price of the SKU along with Product name & description.

--> Regenerate invoice of the amount shared and inform the same to the customer. 
--> We will ask the SKU name to update in Sheet for reference. 		--> If price of the SKU is different from the rate card there can 2 scenarios,
1. Cx agreed to pay
--> Call customer confirm the details of SKU and post that regenerate invoice and inform the same to the customer
2. CX disagree to pay
--> Convince customer to make the payment as per the price quoted by the partner. Ask pro to share the bill. 
-->"If the customer still refuses, the partner should be guided to proceed with the price listed in the rate card as the final settlement.		-- Call the customer to confirm whether they are declining the service due to the quotation price. 
-- If confirmed, regenerate the invoice on visiting charges only
Reason where invoice not get changeWe can't make changes in the invoice if partner requests for these following reasons :-
-- Make invoice to zero amount
-- Lower the invoice with the actual added amount
RationaleRate card team ne market analysis ke baad decide kiye hain. Agar aap standard rate card follow nahi karte, toh customer service lena avoid kar sakte hain. Isse humara goal – ek consistent aur professional experience dena – affect hota hai, aur phir yeh local service provider jaise lagne lagta hai.
Tagging : 4.1 On Job - Lead Info & Invoicing < Regenerate Invoice



SKU selected by mistake- Ask the partner to go back on the app and click and view and edit options. Add the correct SKU. Get the estimate again approved by customer and end the job.

SKU market Price Higher- Ask the partner to add the SKU on the request and the advisor should only add the difference in the Material Cost on the dashboard. Then the partner will be get the right invoice on his app

Labour cost is capped at Rs 499, even if we are adding more than 1 part then max Rs 499 needs to be added in Invoice while regenerating.


Important Note : If partner asking to regenerate the invoice for SME / revisit we will ask partner to add SKU while ending the job we cannot regenerate the invoice. 


Note- We will keep follow up after regenerating the invoice until customer makes the payment.


Note (New Addition) - For Other Appliances Partners, Agents need to go to partner profile and check the Primary category. If Primary Category is gas_stove_repair , you need to copy the pro id and check this in the mentioned sheet. If the count of invoice regeneration is 3 or greater, we should guide partner that as per the communication shared with him/her, invoice regeneration needs to be discussed with his Category Manager. They have to pause job and contact their CM for such cases. These cases have to be raised in Invoice Regeneration Form and TAT for these cases to be reversed by CM is 12 hours. Responses can be checked in Response sheet
After reversal in form, if approved - regenerate the invoice and if rejected - we will ask the partner to use the spare parts mentioned in the rate card or close the booking in BPC.

Tagging :  4.1 On job- Lead info & invoicing >> regenerate invoice