Amount deducted but order ID not received

If Partner has attempted to order product and amount has been deducted from partner's bank account and order has not been placed 

Step 1 : Please check if Order ID has been generated or not. Go to Partner Profile>>Logs>>>Product Order if a entry has been generated then please inform the partner and Resolve the ticket 

Step 2: In case No order has been placed then Go to https://ops.urbanclap.com/monet/payments select user as Partner and add Partner ID to get list of transaction, check for Product Order entry and the date (date on which Partner tried placing order) mentioned by the Partner

•  If Payment Status  is failed then inform Partner that amount deducted will refunded in 5-7 working days.
•  If Payment Status  captured or successfull then raise this on uc_ic channel on slack and Tag  Ishan Aggarwal.
  

Tagging: 3.1 pb- post order placement issue>> amount deducted order id not generated