Customer Payment Related issues/ CX Team promised payment

"If a partner reaches out to us regarding a pending payment from the CX team, we should check the ticket from the Customer Escalation team and escalate it for payment on Slack. Tag Satya Prakash, Suhail Maqbool, Priyanka Arora, and Abhishek Kumar." In case partner is at customer's location and you are not getting revert within 30 mins. Please escalate it to your supervisor.