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Unhappy with quotation price

Unhappy with quotation prices

ScenariosJob Not StartedJob Started
Didn't like the estimate quotation-->The agent should call the customer and inform them that a thorough inspection has been conducted by our partner. Based on this assessment, a genuine and accurate quotation has been provided
--> if customer agrees, and job started then ask pro to start the job. 

2. If Customer is not agreed and wants to cancel cancel then wait for the customer to cancel the job once the job is cancelled, please inform the Partner and close the ticket. 

Step for CX to cancel the job: My Bookings > Select Booking > Go to bottom > Click on cancel< Select (Incorrect Service booked/ Service needed at other time) > Click on cancel

 -->If Customer disagrees for cancel then

--> Guide partner to cancel job under "Pro can't deliver" then follow below
.--a. If PAF marked, then we need to fill PAF Reversal Form (Remarks to be mentioned: customer denied for service due to high quotation price) and ensure that the PAF is reversed. 
b Once the PAF is reversed then inform the Partner and ask Partner to check reversal of the PAF, then Resolve the ticket" 
 1.In some cases, customers require a 2nd opinion on the repair work or the prices quoted to them by partners, in both the cases the partners have to end the job at base price or just the visiting charges. To solve the same, we have an honest repair in place, where a customer can consult to a UC Expert technician virtually and can get the best advice for their devices. 

2. If customer is still not satisfied with the quotation from UC Expert then we can ask Partner to end the job on visiting charges and collect visiting charges from customer.
2.a If customer disagrees to make make payment for visiting charges then offer lead value refund if charged ALL in One  form for Lead value Refund. TAT 24 hours
Customer selected wrong SKU
Unexpected services		1. We can ask customer to cancel this job ,
1.a Customer agrees then wait for the customer to cancel the job once the job is cancelled please inform the Partner and close the ticket.
Steps for CX to cancel the job :
My Bookings > Select Booking > Go to bottom > Click on cancel< Select ( Incorrect Service booked/ Service needed at other time) > Click on cancel
2. If Customer disagrees for cancel then we need to 
3 guide partner to cancel under "Pro can't deliver" then follow below
3.a. If PAF marked, then we need to fill PAF Reversal Form (Remarks to be mentioned: customer denied for service due to high quotation price) and ensure that the PAF is reversed. 
3.b Once the PAF is reversed then inform the Partner and ask Partner to check reversal of the PAF, then Resolve the ticket


How to avail UC Expert?

Ask customer to talk to UC senior expert by going to their App - Bookings page - “Free Audit by UC Expert”or on Estimate page

Air conditioner


What does a partner needs to do here? 

  1. Har Job jo apka BPC par close hoga usme apko end job karne ke pehele 5 mins ka wait time aega

  2. In 5 mins me UC expert technician customer ko whatsapp call karege aur customer and aapse baat kar ke issue samjega

  3. Issue samajne ke baad technician customer ko ek third party bankar repair karane convince karega ya apko estimate badalne bolege

  4. Aapko BPC jobs par 5 mins tak customer ke ghar par wait kar karna hai tai ye call time par ho sake