Unable to start the job due to location Issue
unable to start/ end job(tech issue)
| Scenario | unable to start/ end job(tech issue) | ||
| Unable to start the job due to location Issue | At Customer Location | ||
| Step 1 | We will ask about booking time Go through partner profile and search it by booking date & time | ||
| Pro at location and cx confirmed that pro is at location | If Partner is Unable to Start a Job, Because Location is Mismatching - -->Call customer and check if partner is at location. Then guide customer to allow partner to start the job by following steps mentioned below. -->My Bookings>Help>Partner cannot start his job>Approve to start job another location --> If customer is not able to do step then ask their TL to bypass and allow to partner to start job | ||
| Partner left Customer Location after delivering the JOb, but not able to end | --> Guide partner to collect OTP from customer and start and end the job. --> If cx is not responidng partner's call then agent should call customer and confirm if work has been done. If yes then we confirm OTP from cx and aks TL to bypass and allow patner to start and end the job We will inform the partner that we will allow the location change for now, but you should not misuse this bypass process otherwise team will take a strict action again you. | ||
| Customer is not at home | We will ask the partner to transfer the call and obtain confirmation from someone available at the customer's place. We will verify the customer's name. After confirmation, we will allow the partner, with the team leader's end, to start the job from another location. | ||
| If none of the option is working then FIle bug | If the partner is still unable to start the job after following the above steps, we will raise a bug and tag Raunak. If partner is unable to end the job we will ask partner to share screen recording and we will raise a bug and tag Danish | ||
| Tagging | 2.3 Profile - Tech Related Issues> Unable to start/End job | ||