Order Delivery status & Delay in Delivery

Order Delivery Status

Partners can check the order status on the partner app along with the expected date of delivery.

App flow: 

Helpline agent can also check the order status from the below mentioned links:

Bluedart  link

Expressbee   link

Delhivery    link

Holisol    link

Question 1 : Partner raising concern within the ETA (Expected delivery date).

Ans: Agent will share the expected delivery date with partner and close the case. 

Question 2 : Partner raising concern after ETA (expected delivery date)

If the order is not delivered within ETA (Expected date of delivery) neither returned nor cancelled in that case, we need to check:

 If order is delayed for more than 7 days and less than 10 days from the date of placing order (>7 days & <10 days) 

Agent will inform partner to cancel the job if he/she is not able to deliver the job due to unavailability of products, paf will be reversed by the trainer.

We will close the ticket once order is delivered or marked as ‘returned or cancelled’. 

 If the order is not delivered for more than 10 days from the date of placing the order and neither getting marked nor returned or cancelled, in that case.

 Agent will get the same raised by TL on #prodbiz-tech-escalations channel on slack.

Inform partner to cancel the job if he/she is not able to deliver due to unavailability of products, paf will be reversed by the trainer.

We will resolve the ticket once order is delivered or marked as ‘returned or cancelled’. 

Note : if delivery boy denied to deliver the order at the door step or any such concern with delivery person we will raise on slack and tag Gunasekara and Patan Ashraf Khan. 

Post raising we will close the ticket if order is delivered and inform we are raising a complaint for delivery person.

If order is showing undelivered we will keep a ticket pending for 24 hours.  

Tagging: 3.3 pb - pre delivery Issues>> Delivery status