Partner Payment Related SOP (Customer and Revisit Payment)

If a partner raises a concern about not receiving a payout, we need to check the "Payout Status" in the partner's profile. If it shows as blocked, we must raise this on Slack and tag rajeshkumarjha@urbancompany.com and simranpreet@urbancompany.com. Additionally, loop in the category manager and keep the ticket pending for 24 hours.

Issue Head	Steps	Tagging
Cx not paying	SOP	Cx not Paying
Online paid amount refunded while ending job	1. Call Customer and convice customer for making payment. 2. If customer denies to pay then Fill form for Lead value Refund 3. If customer is not responding then we will take a follow up till 24 hours(3 attempts) from ticket creation date. 4. After 24 hours fill All in One Form for Lead value refund 5. Ticket Should be closed only when Lead value is refunded or Cx makes payment.	Cx not Paying
Online payment received but not released in payout	File a bug on #bugsprovider channel with Request ID and Tag Vineet Oli and Giri Sai nath	Payment Confirmation
1. The customer places a fresh booking and the partner wants a payment confirmation? 2. Payment commitment from Cx helpline team and no payment initiated	1: We will check the customer escalation ticket; if the team has given a commitment for payment, then we will ask the partner to give a service. 2: For any commitment given by Cx helpline team and payment not initiated kindly fill NON SME Revisit Payment form , and keep ticket pending Once payment has been done then itself Resolve the ticket. If a "No" commitment is given, then we will inform the partner that do not give service until you receive a confirmation from cx esalation team.	Payment Confirmation
Revisit Payment	1. For any payment not released on SME Revisit Request fill SME Revisit payment form ,keep ticket pending for 48 hours . Response Sheet 2. For any payment not released on NON SME Revisit Request fill NON SME Revisit Payment form, keep ticket pending for 48 hours . Response Sheet Once payment is processed give a TAT of 5-7 working days to the partner, and the amount will be deposited directly in the bank account provided by the Partner for their Payouts from the App	NON SME Payment/ SME Payment