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Payout Hold / Payout not received/Delayed Payout

SOP to be followed when Payout has not received his/her payout. Open Provider ID > Logs > Payout 

Check if the payout is on hold, the reason/remarks will be mentioned on the dashboard as well. Below table will show steps to be followed 

Payout Remarks Steps to be followed
"Banking details not approved"
"Beneficiary details Incomplete / Wrong / Not Available"
"Incorrect bank details"
"Payment has been bounced, Need new bank details"
"Beneficiary Details Not available "
"IFSC code deleted by Bank, Need new IFSC code"
"Payment has been bounced"


1. Kindly ask Partner to enter new Banking Details By Visiting, Menu >>Financial Details>> Change bank details, once  Bank Details are Entered and the Status is Approved then in the Next Payout Partner should receive their Payout. These tickets should be resolved .

2. In case Partner is getting an error as "This is not your primary device" or "You have changed your bank account in last 30 days" while updating bank details then kindly refer this SOP so that we can allow Partner to update the Bank details . Ticket should be kept pending untill there is a response in the sheet 
 
"Payment Not hit in bank"

1. Associate to check profile>logs>payout dashboard to check the status of the payout entry. If Remarks: 'Payment not hit Bank". then go to step 2

2. Tickets should be pending till the time payout has been deposited.
 
3. If the payout did not reflect in the partner's bank account, ask the Partner to share the bank statement and set a reminder accordingly for the partner to confirm, if no amount is reflected in bank statement then raise it on slack tag Simranpreet
"In_process"If Partner is asking for same day Payout then Associate should ask Partner to wait till day end for the payout to get deposited.
This Ticket should be Resolved


Note: Incase, partner has not received the payment for a specific request and payout history is not generated. Please ask your TL to file bug and tag Giri Sai Nath Reddy and Vineet Oli on that thread.

Tagging: 1.2 Money- payout issue > Delayed Payout