Refund Post Archival

Tagging: 1.4 Money - Refund and Penalty Related>> Refund Post Archival

Approved Profile :

Unapproved Profile :

State	Process
Unapproved	If partners profile is on Unapproved state then in that scenario Partner can apply for refund from their App , in case no option is visible then agent need to fill the "Archival Form".
Approved	If Partners profile is approved, Agent will follow the below process:
	1. Agent will call the partner and confirm the reason why they want to close the ID.
	2.. Other Categories: Agent will raise it on slack to CM wait for 48 hours (Needs to be parked between 1 PM to 5 PM). if raised on weekend (Saturday & Sunday) keep it pending for 3 days, If no revert received fill "Archival " form( To be filled only after getting permission from CM or TL). While raising it to CM on slack, be very attentive that correct Provider ID, City, Category should be filled.
	Once Archival has been done, then in 5-7 business days credit amount will be deposited in partner bank account. Please make sure partner's bank details are updated.

Important Note: If a professional's profile is processed for permanent archival , the pro will receive the refund after 4 days of Archival.

Example : If profile is archived permanently on 7th Aug then pro will receive the refund on 11th Aug.

Note: While filling the Archival form, under "Reason of Archival" we should not select "Profile detected as duplicate" and "Poor Quality of Pro" option.

Note: If pro's profile status is "Unapproved" then there is no need to fill the Archival Form.