High Arrear/ Pending dues Payment deducted- not adjusted
1. Associate need to ask the pro first about payment date and recharge amount if possible please ask for screenshot of the payment confirmation page
2. Check payment status from Payment dashboard if the Payment is shown successfull and amount has been debited from Partners Account , either from Pro ID or Transaction ID(Can be checked from Recharge Logs Dashboard
a. Ask Partner to wait for 2 hours - sometimes credit will get added in profile automatically after some time.
b. If after 2 hours also credits are not added then within 5-7 working days , partner will get the amount in source account only.
c. If TAT of 7 working days has been breached and partner reaches out then check recharge status from Payment dashboard
3. If Recharge status if failed ask Partner to connect with Bank to check the exact status of deducted amount.
4. If recharge status is successful and credits has not been added then Raise a bug on slack