Payout Deductions Scenarios/ Clarification
When partner is asking about the deductions in payout, first check with partner about payout date, then refer to the following sections
Ongoing Payouts: - Partner profile--> Logs-->Ongoing Payouts-->Scroll down to deductions sections
Previous payouts: - Confirm payout date and amount with partner--> Partner profile-->Logs--> Payouts--> Match the time and amount --> click on view button --> Scroll down to deductions sections
Partners get their payout on Monday (Last 3 Days jobs done, Friday to Sunday), Wednesday (Jobs done on Monday & Tuesday) & Friday (Jobs done on Wednesday & Thursday)
1. Partner is asking info about UC service charge on cash ended jobs /Extra service charge
UC service charge is applicable to every partner in UC irrespective if the job is online paid or cash paid
"1.5% of the amount left after subtracting the convenience fee from the invoice value", UC applies these charges to handle the banking transactions fee required for payout transfer to partner
Tagging: - 1.2 1.2 Money- Payout Issue--Payout deduction clarification
2. Partner is asking about extra UC commission is deducted from Payout
UC deducts commission from partner payout for every job except the job ended on visiting charges (BPC jobs). UC commission depends on invoice values and also varies with city
Pitch: When partner wants to know about the extra deduction of UC commission, refer to the deduction sections and match the commission amount with "standard UC commission charge" table
if the amount deducted is correct then tell partner it is automatically calculated on the invoice value of jobs and tell him examples where UC commission is lower for lower invoices ranges
If the amount deducted is incorrect, raise it on slack to Danish Hassan and park the ticket for 4 hours
Standard UC commission charges are defined in the table below.
https://docs.google.com/spreadsheets/d/1Y0lJEOysS9pFaKjot4D-kSjO4OmJBeNAlLCahUz_cSc/edit?gid=0#gid=0
Tagging: - 1.2 1.2 Money- Payout Issue--Payout deduction clarification
3. Partner unhappy with credit recharge deduction
For the credit recharge there are 2 types for deductions possible
A. Advance Transfer to Your Credits Balance: - These deductions are only made when partner choose to recharge his credit amount by using the money from his ongoing payout. (He can use max 33% of ongoing payout for the credit recharge)
Scenario 1: When partner has doubt that money deducted and credit recharge are not matching
Pls refer to Advance Transfer to Your Credits Balance for the detailed clarification
B. Top Up Recharge: This is automated deductions made on ongoing payout. On the payout day system checks for the available credit balance in partner's profile, if it detects that credit balance is less 200. then it deducts the amount to complete the 200-credit balance.
This deduction can also be found in partner's profile by the term " Reconciliation Recharge or System transfer to credit balance
Scenario 1: Why it is necessary to maintain 200 credits
Partners receive job leads only when their credit balance is at least 200. To make sure no partner misses out on opportunities due to low balance, Urban Company has set up an automated credit top-up system. This ensures every partner gets a fair and equal chance to receive leads, without worrying about recharging credits manually. That way, partners can stay focused on their work
Tell partner that if you want to avoid these deductions then make sure that your credit balance is greater than 200, before every payout
Tagging: - 1.2 1.2 Money- Payout Issue--Payout deduction clarification
4. Partner wants to reverse the deductions made on revisit penalty
Partner can be charged with revisit penalty on the revisit jobs for 2 cases
1. When partner didn't arrive to customer's locations on revisit job: - In this case partner will be charged with monetary penalty of 60% of invoice value and PAF block
2. When work done by partner on revisit is poor and customer had again requested for revisit job:- In this case partner will be charged with monetary penalty of 60% of invoice value, this case arises when customer has shared feedback Issue has not been resolved on a Revisit Job
Monetary penalty will be recovered from the payout of partner
If partner is challenging the monetary penalty and asking for the reversal
Fill the Deduction reversal form, and check the SHEET for the response on deduction reversal form after 24 hours. Park the ticket for 24 hours, when you receive the feedback, inform the result to partner and close the ticket
5. Payout deductions on Settlement of Convenience fee or Extended warranty Charges
Convenience Fee: - Customer are charged with convenience fee by UC to spend on maintaining the Safety Support and training to the partners. This amount is added in invoice, and UC get it back by making adjustment in partner payout
Extended warranty Charge: - When a customer opts for the extended warranty on the services provided by UC, Total Invoice value is added with the Extended warranty charge. UC recovers this amount by making adjustment in payout. It can be checked in booking with the name Smart one time fee in request monet .