Unable to raise estimate
Unable to raise estimate
| Scenarios | Steps to be Followed | |
| 1. | Unable to add any specific SKU | 1. Check if filters for the SKU are added in Partner Profile . 2. If added then ask Partner to go back to Estimate Page and start answering each question correctly (Agent to guide each answer of the question by referring Video below ,then Partner will be able to add SKU now. Once added then Partner can move ahead to the invoice screen . 3. If Filter is not added then raise on slack and tag city POC and get the Filters added from available Team Leader. Once Filter is added then ask Partner to add the relevant SKUs. |
| 2 | Getting option of "Customer not at home" and estimate has not been accepted/Customer is busy and not accepting estimate | 1. Ask Partner to select customer not at home option button and select "Estimate was verbally accepted " (Screenshot to be added) 2. Once done estimate will be accepted then Partner can go ahead and start his work . Resolve the ticket |
| 3 | Customer doesn't know how to accept estimate | 1. Agent should guide customer on the customer app's >>My Booking page to accept the estimate 2. In case customer is unable to accept estimate then after 20 mins a new option will appear of "Customer not at Home", partner can click on "Estimate accepted verbally by customer" then estimate will be approved and partner can start his work. |
| 4 | Wants to update estimate | 1. If Estimate is raised and not yet Accepted 1.a Partner to ask customer to reject the estimate and partner can again initiate a fresh estimate 2. If Estimate is raised and accepted 2.b Partner needs to go back to main estimate page ,delete the AC added, then reinitiate the estimate flow. |