Wrong Recharge

Credit Recharge by Mistake	ISSUE TYPE	SOP	FORM
	Refund Applicable	If a partner makes recharge by mistake of an incorrect amount. For ex, he wants to recharge 200 credits but by mistake he made recharge for 2000 credits and asking for refund. Refund Amount will be 2000-200 credits = 1800 credits. Agents needs to inform the partner, we will initiate the refund and needs to fill the Form	Form Response Sheet
	No Refund Applicable	If Partner refund value is less that 200 credits, No refund will be given	NA

Refund TAT for cases added in the sheet between Monday to Thursday is Friday and for cases added from Friday to Sun is Tuesday.