Non Genuine PAF Reversal SOP/ PAF Reversal Person Reason
| Scenarios | Pitch |
| PAF reversal: Personal reason | Sir aap apni suvidha ke hisaab se calendar mark karte hain, aur usi basis par apko bookings di jaati hain. Hamari bas yeh request hai ki agar aapne job accept ki hai, toh please service zaroor complete karein. Humein pata hai kabhi-kabhi emergency aa jaati hai, jiske chalte service dena mushkil ho jaata hai — aur uss situation ko hum samajhte hain jiskeliye apko har cycle me xx chances diye jate hai. Ye isi liye diye jate hai ki aap inhe emergency situation/personal reason me use kr sake. Yeh cancellations aap emergency ya personal reasons ke liye use kar sakte hain, lekin koshish karein ki inhe sirf genuine emergencies ke liye hi rakhein. |
| Out of scope work- Request pre canceled by partner, | Sir, humari request hai ki jab bhi koi job aapke paas aaye, toh please usse complete karne ki koshish karein. Agar kabhi koi job aapko lagta hai ki out of scope hai, toh uske liye aapko customer location par jaana hoga. Jab aap uss jagah ke 500 meters ke andar pahunch jaayenge, tab aapko app mein Out os scope 'ticket banane' ka option milega. Uske baad hamari team aapke saath Zoom call par connect karegi, taaki yeh validate kiya ja sake ki job sach mein out of scope hai ya nahi. Agar job OOS hai toh hum apki cancelation me help krege and us booking ko bina PAf ke cancel krdege. Aur ye booking apke MG plan mai b count nhi hogi. Aap par koi cancelation bhi mark nahi hoga. Isse transparency bani rahegi aur aapka support process bhi smooth ho jaayega. Aapka cooperation bahut hi important hai. |
| CNR sop not followed-Asking for reversal | Sir / maam - Humne aapki suvidha ke liye "customer not reachable" flow live kiya hua hai. CNR process ke steps yeh hai ----> 1. Customer location pe pahonche (location ke 500 mtr ke andar). 2. Booking Time se na toh pehlle aur na hi aadhe ghante baad. 3. Customer ko 2 baar call karein 10 minutes ke gap mei, call poori honi chahiye and apne end se disconnect mat kariye. Yeh steps aapne agar follow kiye hai toh aap pe PAF nahi mark kiya jaayega. Agar aapki CNR limit iss mahine ki over ho gayi hai ---> Iss case mei aap customer location pahonch ke agar CNR process follow karte hai aur fir "Can't deliver service" reason pe cancel karenge job ko toh aap pe PAF mark nahi kia jaayega |
| Weather issues | Sir, humein pata hai ki kabhi-kabhi weather issues aa jaate hain, aur unhe pehle se predict karna mushkil hota hai. Lekin hum aapko yeh batana chahte hain ki UC aapko XX emergency cancellations ka option deta hai. Aap in cancellations ka use kar sakte hain bina kisi tension ke — isse aapki metrics par koi impact nahi padega aur aapki profile bhi safe rahegi. |
| Reasons | |
| 1- Out of scope /Commercial (Pro didnt visit location) | No- Reversal cases |
| 2- Weather issue | |
| 3- Demise in Family | |
| 4- Personal/Family health issue | |
| 5- Stuck in previous job | |
| 6- Phone not working/lost | |
| 7- Vehicle issue | |
| 9-Px cancelled the job due to training setup by central team | |
| 10- No reversal in Customer Unreachable- If steps are not followed | |
| 11- Pro has shared personal number with customer | |