Wrong POD Ticket

In case we are getting the wrong POD ticket, please share that with your TL and get the ticket closed on same day and keep a ticket pending for 24 hours.

If call back is not done within 24 hrs. Please mark mail to your manager keeping UC POC in CC.

Note: Please add share screenshot of the hangout in notes on which you share ticket with TL

This will be driven by IE TL and AM