What is Extreme PAF Block 

If 8 cancellation is done in 28 days cycle then profile will be block under "paf_cancellations_extreme_default" 

If partner profile is blocked under "paf_cancellations_extreme_default" he want to unblock his profile.

Scenario 1: What to do if partner reach out to us to get his id unblocked?

Step 1. Checking Slot Status

Agent to follow steps mentioned below.

Open Partner Profile

1. Click on 'Rich Profile'

2. Go to 'Actioning History'

3. Click on the reason for the block

4. Click on the 'Slot ID' link

5. Check 'Bookings' – it will show 'Booked At'/'Booked By'

6. 
   
   

Step 2 : If slot shows booked then click on the Slot id as mentioned in the above snip.
--> Check the start and end time of the training and inform the same to the partner. refer the snip of slot id mentioned below.
--> Inform partner that trainer will conduct an online session of 30 mins and will mark pass post validating all your cancelations.

Snenario 2: If training Training Slots & Attendance Guidelines:

        1st Training Slot

• Present: Allowed to start working once training is complete and trainer marks pass.

• Absent: Calendar will be blocked until the next training slot.

         2nd Training Slot

• Present: Allowed to start working once training is complete and trainer marks pass.

• Absent: Calendar will be blocked until the next training slot. Consent must be given by the partner on the app

           3rd Training Slot

• Present: Allowed to start working once training is complete and trainer marks pass.

• Absent: Placed under the Performance Improvement Plan (PIP) in the current cycle. He then needs to wait for cycle to end to get a slot. He won't be unblocked until he gets retrained.

Additional Notes:

If absent in two consecutive training slots, the partner must provide consent in the app then only next slot will be book.

Missing the 3rd training slot results in being placed under PIP, impacting future opportunities. He then needs to wait for cycle to end to get a slot.

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Note: If a partner defaults repeatedly and is blocked a second time under the Extreme PAF block, Partner will be unblocked after the training at the time of review date. He needs to wait for the cycle to end to get the slot.  In case of any confusion, please check the previous notes added by the trainer under Rich Profile → Training → Trainer Notes.
If the training notes are unclear or do not provide sufficient guidance to assist the partner, raise the concern on Slack and tag the trainer who added those notes, keeping Danish Hassan in CC.