Partner Pitches/Rebuttals
| Scenarios | Pitch |
| PAF reversal: Personal reason | Sir aap apni suvidha ke hisaab se calendar mark karte hain, aur usi basis par apko bookings di jaati hain. Hamari bas yeh request hai ki agar aapne job accept ki hai, toh please service zaroor complete karein. Humein pata hai kabhi-kabhi emergency aa jaati hai, jiske chalte service dena mushkil ho jaata hai — aur uss situation ko hum samajhte hain jiskeliye apko har cycle me xx chances diye jate hai. Ye isi liye diye jate hai ki aap inhe emergency situation/personal reason me use kr sake. Yeh cancellations aap emergency ya personal reasons ke liye use kar sakte hain, lekin koshish karein ki inhe sirf genuine emergencies ke liye hi rakhein. |
| Out of scope work- Request pre canceled by partner, | Sir, humari request hai ki jab bhi koi job aapke paas aaye, toh please usse complete karne ki koshish karein. Agar kabhi koi job aapko lagta hai ki out of scope hai, toh uske liye aapko customer location par jaana hoga. Jab aap uss jagah ke 500 meters ke andar pahunch jaayenge, tab aapko app mein Out os scope 'ticket banane' ka option milega. Uske baad hamari team aapke saath Zoom call par connect karegi, taaki yeh validate kiya ja sake ki job sach mein out of scope hai ya nahi. Agar job OOS hai toh hum apki cancelation me help krege and us booking ko bina PAf ke cancel krdege. Aur ye booking apke MG plan mai b count nhi hogi. Aap par koi cancelation bhi mark nahi hoga. Isse transparency bani rahegi aur aapka support process bhi smooth ho jaayega. Aapka cooperation bahut hi important hai. |
| CNR sop not followed-Asking for reversal | Sir / maam - Humne aapki suvidha ke liye "customer not reachable" flow live kiya hua hai. CNR process ke steps yeh hai ----> 1. Customer location pe pahonche (location ke 500 mtr ke andar). 2. Booking Time se na toh pehlle aur na hi aadhe ghante baad. 3. Customer ko 2 baar call karein 10 minutes ke gap mei, call poori honi chahiye and apne end se disconnect mat kariye. Yeh steps aapne agar follow kiye hai toh aap pe PAF nahi mark kiya jaayega. Agar aapki CNR limit iss mahine ki over ho gayi hai ---> Iss case mei aap customer location pahonch ke agar CNR process follow karte hai aur fir "Can't deliver service" reason pe cancel karenge job ko toh aap pe PAF mark nahi kia jaayega |
| Pitch for HUB/filter/city/category add delete | Denial if partner wants to move from a normal/undersupplied hub to oversupplied --> Sir, hum aapki request ko samajhte hain, lekin jis hub mein aap shift karna chahte hain wo currently oversupplied hai — matlab wahan already kaafi partners available hain. Iss wajah se filhal shift possible nahi hai, kyunki isse aapko bhi kaam kam milega aur doosre partners ki earnings par bhi asar pad sakta hai. Jaise hi wahan demand increase hoti hai ya slots available hote hain, hum aapko zaroor consider karenge. Aapki understanding ke liye dhanyavaad. Abhi keliye aap apne hub me hi kaam karna continue kare. If partner wants to move from undersupplied hub to Normal hub Sir, hum samajhte hain ki aap shift karna chahte hain, lekin aapka current hub undersupplied category mein aata hai — yahan demand kam hai, lekin partner base bhi kaafi chhota hai toh partners ko uss hisab se hi jobs ati hai toh aap issi hub me kaam karna continue kare kyuki apko iss hubs me job milegei. |
| Not getting leads | Step 1: Agent ko sabse pahle partner ki profile check krni hogi Rating, Working hours, Calendar marking, frequent cancellations etc Jab profile me koi problem hai sir apki profile me XYZ score poor ho rha hai, isliye apko aane wali job pr effect ho rha hai, ap isko improve krne ki kosis kre jisse apke pass fair chance ho kaam krne ka. Apko pareshan hone ki koi jrurt nhi hai job abhi bhi apko aati rhegi bas preference low ho gya hai. Customer ko behtar service mile aur partner ko job available rhe, isliye UC sabhi partner ko area, availability, aur rating check krke job deta hai kyuki customer bhi yhi chahta hai , umeed hai ki ap meri baat samjh pa rhe hai aur fair chances k liye ap apna matrix improve krenge. Ap observe krte honge ki apke hub me hi logo ko jyada job aati hogi kyuki unhone unka matrix improved hai. Customer ke liye partner experience matter krta hai Jab profile me koi problem nhi hai Aapka kaam bahut accha hai, aur ap jaise partners UC ke liye bahut important hain, Hm samajhte hain ki aapko pareshaani ho rahi hai. Kabhi-kabhi area aur demand pe depend karta hai ki leads aa rahi hain ya nahi. Jaise hi aapke area mein demand aayegi, aapke profile pe bhi leads zaroor aayengi .UC ka system sabke liye same hai, jaise hi system mein match hota hai, aapko leads milti hain. Aapka profile ready hai, toh bas thoda patience rakhein If partner in weekdays AC: Use btane ki kosis kre ki sir weekdays me customers occupied hote hai isliye weekdays me job comparatively thodi low rhti hai demand but ap chinta na kre Jab Partner bolta hai ki uske friends/relatives ko job aa rhi hai Sir, aapka point bilkul valid hai. UC mein sabko equal opportunity dene ki koshish hoti hai, hmara system automated hai, Jo partner ki rating, availability, area check krke job allot krta hai, hmesha fair chance hote hai sabhi partners k liye Tell the cases which can leads to higher job to his friend :- Ho sakta hai apka friend ki availability pichhle kuchh dino me apse jyada rhi ho, :- Ho sakta hai uska cancellation/revisit apse kam ho :- Ho sakta hai ki apke dost ki rebooking jyada ho apse Aap jaise experienced partners hamesha valuable hote hain. Thoda patience rakhein, season wise business hone ki wajah se kabhi ups and down ho sakta hai |
| MG Pause resume | MG Pause request on same day /Partner where planned off is not live: Sir/Ma'am, MG pause isliye nahi kiya ja sakta kyunki company chahti hai ki aap zyada se zyada kaam karein aur achhi earning karein. Aapko minimum earning criteria ke according enough number of leaves milte hain jo aap emergency situations mein use kar sakte hain. Toh aap please leave mark karke pause le sakte hain. Agar aapko kisi emergency ki wajah se kaam nahi karna hai, toh aapko leave mark karne ka option diya gaya hai. MG Pause request before 2 days (Partner where planned off is live) (Excluding AC and Non SOM Partner): Sir/Ma’am, MG pause isliye available nahi hai kyunki company chahti hai ki aap zyada se zyada kaam karein aur apni earning badhayein. Agar aapko kisi emergency ke wajah se kaam nahi karna hai, toh aapke paas Planned Leave/Break Days mark karne ka option hai. Aapko har 3 mahine mein 7 planned leaves ka benefit diya gaya hai, jise aap use karke chhutti le sakte hain. Lekin ye leave aapko minimum 2 din pehle hi mark karni hoti hai—taaki customer ke bookings pe koi impact na aaye aur unka experience accha rahe. Aap UC Partner app ke 'Leaves' section mein jaake apni break days mark kar sakte hain. |
| Stuck on previous job | Sir, Aap customer se request kar sakte hain ki agar extra kaam chahiye, toh woh ek nayi booking kisi aur convenient slot ka lia place kar skta hai . Pause job :we will take a confirmation from customer to pause the job and we will come again to give a service. Sir aap customer ko politely batayein ki meri job already XX time pe scheduled hai, aur vo ek committed service hai — isliye time par pahunchna zaroori hai taaki next customer ko timely service di ja sake. |
| Weather issues | Sir, humein pata hai ki kabhi-kabhi weather issues aa jaate hain, aur unhe pehle se predict karna mushkil hota hai. Lekin hum aapko yeh batana chahte hain ki UC aapko XX emergency cancellations ka option deta hai. Aap in cancellations ka use kar sakte hain bina kisi tension ke — isse aapki metrics par koi impact nahi padega aur aapki profile bhi safe rahegi. |
| RPA | Sir, jaise ki humne aapke metrics review kiye, last cycle mein aapki rank XX thi, aur unfortunately aapke performance metrics required standards ko meet nahi kar paaye, is wajah se aapko PIP mein dala gaya.(Please mention the metrics on which perf was not up to the mark) PIP mein daalne se pehle har partner ko improvement ka ek mauka diya jaata hai. Policy ke according, agar last 6 cycles mein kisi partner ko 3 se zyada strikes milti hain, toh unhe archive kar diya jaata hai. Aapko churn hone se pehle bhi kuch exceptions diye gaye the, lekin unke bawajood bhi performance expected level tak nahi aayi, isliye aapka account ab block kar diya gaya hai. |
| Need to cancel order | Non Easy Order: Sir/Ma’am, order place hone k baad, partner us order ko cancel nahi kar sakta. Agar apne galti se koi incorrect order create kardiya, toh aap delivery k time pe delivery boy ko order accept karne se deny kar sakte hain. Isse aapko us order ka refund mil jayega aur aap fir se correct order place kar sakte hain. Easy Order :- Koi bhi partner apne Easy order ko maximum 2 baar cancel kr sakta hai. Uske baad bhi agr order trigger ho rha hai to kripya use receive kre kyoki easy order me whi product hote hai jo partner apni sabhi job pr use krta hai |
| Delivery status reaching before TAT | --Sir, standard TAT product delivery ke liye 7 days ka hota hai. Main aapke order ka tracking status bhi check kar leta hoon order page se — jo bhi latest update hoga, uske basis pe aapko inform kar diya jaayega. -- Sir, aap se request hai ki future mein apna stock khatam hone se pehle hi order place karein. Daily inventory check karna ek achhi habit hai, isse aap timely order kar paayenge aur kisi bhi product delay ya shortage se bach sakte hain. --Agar kabhi aapka product standard TAT se delay hota hai, toh hum aapki madad karte hain aur us case mein PAF reversal bhi kiya jaata hai. |
Minimum earning- Partner reaching out before tat and not eligible partner | 1. Partner reaching out before TAT ----> Sir/ma'am - Minimum guarantee ka payout aapke cycle end hone ke 15 days baad process kia jaata hai. jaisa ki mai dekh paa raha hoon aap last cycle end hone ke xx din baad hi aa gaye hai. Mai request karunga aap 15 days complete hone ka wait karein and aapka payout aa jaayega. 2. Not eligible partner ---> Sir/ma'am jaisa ki maine dekha aapke minimum earnings payout ke eligibility ke liye aapko xx leave hours maintain karne hai, mai dekh sakta hoon aapne iss date se iss date tak (psp cycle period) mei yy hrs ki leave mark kari jo ki aapko bataaye hue threshold (mention hours defined by the category) se zyada hai isliye aapko mnimum earning ka payout nahi diyaa jaa raha hai." |
| Distant lead | Partner se pehle check karein ki unko same hub mei door ki job aayi hai ya doosre hub se job aayi hai ---> a. Agar same hub se request aayi hai --> Sir/ma'am yeh job toh aapke hub se hi aayi hai toh yeh distance itna door hai nahi because aapke category mei hubs banaaye aise gaye hai ki aapko 10 km se zyada travel na karna padein. Abhi ke liye aap yeh job deliver kariye, aage hum hubs ko aur chhota karenge jiss se aapka travel time aur reduce ho jaaye. b. Agar different hub hai ----> Check karein kahin yeh customer ne re-book toh nahi kia hai partner ko. (Request page> request information section > preferred pro> if pro id is mentioned then customer has rebooked else no. b.1. Agar rebooking customer hai ----> Sir/ma'am rebooking customer assured customers hote hai jinhone aapki service pehle bhi li hui hai aur unko aapka kaam pasand aaya hai. Inn request pe aapk thoda door bhi jaana pade toh please jaaiye because yahan pe aapki kamaayi 100% guaranteed hai aur apni rating badhaane ka bhi achha mauka hai. b.2. Agar rebooking customer nahi hai ----> Bug file karein. |
| Product stock out | Sir/Ma’am, agar koi product out of stock hai, toh hum aapko 5 din ka timeline dete hain us product ke wapas stock mein aane ka. Agar is duration mein aapko out-of-stock product ka job milta hai aur aap service deliver nahi kar pa rahe hain, toh aap booking cancel kar sakte hain ‘Pro Can’t Deliver’ reason ke under. Uske baad aap ek ticket create karke humein inform kar dijiyega. Hum aapka cancellation reverse karwa denge. Aap Iska Screenshot screen humare saath share kardijiye —taaki proper record maintained rahe aur aapko koi issue na ho. Maine same cheez note ki hai taki apko koi b issue na ho |