Partner Payout (7)

• Cancellation Fee /CNR
• Payout Hold / Payout not received/Delayed Payout
• How to Clear Pending Dues (Pending Deductions) ?
• TDS Certificate/Salary Slip
• MG Payout Not Received

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Payout Deduction (16)

• Transfer of Credits Deduction- Top Up Recharge
• Post Job Commission/ Lead Value (UC Commission)
• Settlement for Convenience Fees Collected(Safety and Hygiene Fees)
• Customer Payment Related issues/ CX Team promised payment
• Customer Pending Charges(Miscellaneous) Recovery

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Product Related Escalations + Product Refunds (11)

• Damaged/Incorrect/Missing Product SOP
• Amount deducted but order ID not received
• Change in address / other delivery related instructions
• Order Delivery status & Delay in Delivery
• Not getting leads/lesser leads

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New Updates (11)

• Project Nidar (Domestic Violence)
• UC City Office Address
• Whistleblower (Partner report against UC team) Trainer, CM , City Team
• Genuine PAF SOP
• City POC list

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Lead Info/ Demand Related (2)

• Out of hub lead as rebook
• Wrong POD Ticket

Minimum Guarantee/ Minimum Earning (3)

• MG Pause/ Resume
• Minimum Earning Appliances
• General Query about MG (Subscription)

Refund Post Archival (1)

• Wrong Recharge

Profile Related Escalations (30)

• Bank Account details Change
• Category/Filter/City - Add/delete/change
• Hub - Add/Delete/Change -Appliances
• Partner Success Program - Appliances
• PPM RO

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Tech Issues/ App Education (9)

• Unable to scan products- RO
• Lead Notifications not received
• Lead not visible on app
• Unable to start the job due to location Issue
• Unable to upload Selfie

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warranty (3)

• Appliance Warranty
• Revisit payment related
• Revisit Work Related Info

OnJob- SOP (25)

• DNP Process
• Reopen Ticket Process
• Regional Call back SOP
• Critical Escalation (TNS/RMG/Suraksha)
• Invoice Regeneration

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Tagging (1)

• Tagging

Loan query (2)

• Fresh Loan Enquiry/Loan Not Received/Loan Cancellation
• Loan NOC Requirement